Customer (Dis)Service

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Customer (Dis)Service is a documentary that premiered on January 5, 2012 at 9PM Eastern Time on CNBC.[1] The documentary is about outsourcing and call centers and how customers are using social media to fight back against bad customer service, such as musician Dave Carroll and his bad experience with United Airlines (after they broke his guitar and he posted a music video about it on YouTube).[2] The documentary also features Ben Popken, a journalist and former (as of November 2011) Managing Editor of The Consumerist (a consumer affairs blog).[3] The show was originally shot for CBC Television.[3]


  1. ^ "CUSTOMER (DIS)SERVICE" WILL PREMIERE ON THURSDAY, JANUARY 5TH ON CNBC (press release), Erin Kitzie,, 11 December 2011 (retrieved 8 January 2012)
  2. ^ Weekend Video: Customer (Dis)Service Archived 2012-01-09 at the Wayback Machine, Ken Mueller, Inkling Media, 7 January 2012 (retrieved 8 January 2012)
  3. ^ a b Whatever happened to customer service? I'll tell you on CNBC on Jan 5 Archived 2013-01-17 at, Ben Popkin, (retrieved 8 January 2012)